Tips on Sending your timepiece: send it well packed, marked 'Fragile' by secure mail with a Tracking number. We can not be held responsible for damaged or lost items. All Repairs must be accompanied by clear instructions including return address, phone number, email address and a brief description of the problem. Warranty claims are on a 'return-to-base' basis and can only be considered when accompanied by a validated warranty certificate and proof of purchase. International Warranty: 1) Claims for time pieces purchased from Stores located outside of Australia or New Zealand are subject to a Handling & Administration fee of $25.00. 2) Claims for time pieces pruchased from International Internet Sites are not accepted and must be referred back to the seller. Overseas Delaers are not authorized by the manufacturer to sell directly to Australia or New Zealand. Without a validated Warranty Certificate verifying the source, manufacturers do not permit authorization of warranty work. This is to ensure that the timepiece was purchased from an Authorized Dealer and that the timepiece is a genuine product and has not been tampered with or been assembled from parts. Other Repairs up to $60.00 (+$15 freight/handling) are carried out without the provision of a prior quote. Only repairs above $60.00 in value are quoted prior to the repair being carried out. Payment upon acceptance of quotes is required (Visa, MasterCard, Amex or EFT). Disposal Policy: It is our policy to dispose of uncollected Repairs 60 days after the customer has been advised of completion of work, or submission of quotation for work to be carried out. Such advise may be given by phone, SMS, email or letter. Return fee for un-repaired items is $15 for watches and $20 for Clocks. All prices quoted are in Australian Dollars.  Turn-around times: Australian & New Zealand Warranty Claims & Repairs:  5 - 7 Working Days from receipt. International Warranty Claims & Repairs: 10 Working Days from day of receipt. We accept Mondaine, Mondaine Helvetica, XEMEX, Rodania, Manfred Cracco, Jowissa & ab.art time pieces for repairs.